Please read these terms carefully before using our website or placing an order.
By accessing, browsing or using this website (hereinafter referred to as "the Website"), you acknowledge that you have read, understood and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the "User") and SIMPSON WHOLESALERS LIMITED (the "Company", "we", "us" or "our"), a company registered in England and Wales under Company Registration Number 13984756, with its registered office at 60 Windsor Avenue, London, Merton Abbey, England, SW19 2RR.
If you do not agree with any part of these terms, you must not use this website or place any orders through it. By continuing to use the Website after changes have been posted, you accept those changes.
You must be at least 18 years of age to make a purchase on this website. If you are under 18, you may browse the Website but must not place orders or submit personal information without the involvement of a parent or legal guardian. By placing an order, you confirm that you are at least 18 years old or have obtained appropriate parental or guardian consent.
These Terms of Service apply to all visitors, users, customers and any other persons who access or use the Website, regardless of how they arrived at the Website (including through search engines, advertising links, social media platforms or direct navigation).
The Website operates as an online retail store offering a diverse range of home and household products to customers located in the United Kingdom. Our product categories include, but are not limited to: kitchen essentials (utensils, cookware, food storage), cleaning and household supplies (cloths, sprays, brushes), storage and organisation solutions (containers, drawer organisers, shelf units), bathroom and laundry products (towels, baskets, accessories), home decor accessories (candles, frames, textiles), small appliances (handheld vacuums, kitchen scales, diffusers), daily living aids and seasonal household items.
Through the Website, you can browse product listings, view descriptions and images, add items to a shopping basket, complete purchases using secure payment methods, track orders and contact our customer service team. We also provide informational content such as product care guides and usage tips.
We reserve the right to modify, suspend or discontinue any aspect of the Website or any product listing at any time without prior notice, though we will endeavour to communicate significant changes where reasonably possible. The availability of products may vary and is subject to stock levels at the time your order is processed.
When using this Website, you agree to conduct yourself lawfully and responsibly. Specifically, you agree to the following obligations:
We reserve the right to refuse service, cancel orders and restrict access to the Website at our sole discretion if we believe you have violated any of these obligations.
When you place an order through the Website, you are making an offer to purchase the selected products. All orders are subject to acceptance by us. We will confirm acceptance by sending you an order confirmation email. A binding contract is formed only when we dispatch your order and send you a dispatch confirmation email.
We accept the following payment methods: Visa, Mastercard, American Express, PayPal and Apple Pay. All payment transactions are processed through PCI DSS Level 1 certified payment service providers. Your card details are never stored on our servers.
All prices displayed on the Website include Value Added Tax (VAT) at the applicable UK rate unless otherwise stated. The total order amount, including any delivery charges, will be clearly displayed before you confirm your purchase.
We reserve the right to cancel any order if we identify pricing errors, stock discrepancies or suspected fraudulent activity. If an order is cancelled after payment has been taken, a full refund will be issued to the original payment method within 5-7 working days.
You are responsible for ensuring that the delivery address and contact details provided during checkout are correct. We cannot be held liable for delays or failed deliveries resulting from incorrect information provided by you.
We make every reasonable effort to ensure that all prices displayed on the Website are accurate at the time of publication. However, errors may occasionally occur. If we discover a pricing error affecting your order, we will contact you as soon as possible to inform you and offer you the option of confirming the order at the correct price or cancelling it for a full refund.
Prices are quoted in British Pounds Sterling (GBP) and include VAT at the prevailing UK rate. Delivery charges, if applicable, are shown separately and added to your order total at checkout.
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed with a dispatch notification. Promotional prices and special offers are valid only for the period stated and are subject to availability.
Product availability is displayed in real time based on current warehouse stock levels. On rare occasions, a product may become unavailable between the time you add it to your basket and the time your order is processed. If this happens, we will notify you promptly and issue a full refund for the unavailable item.
We deliver to addresses throughout the United Kingdom, including Northern Ireland, the Scottish Highlands, the Channel Islands and other offshore locations. We do not currently offer international delivery.
Standard delivery typically takes 2-4 working days for mainland UK addresses. Orders placed before 2pm on working days (Monday to Friday, excluding bank holidays) are normally dispatched the same day. Deliveries to the Scottish Highlands, Northern Ireland and offshore islands may require an additional 1-2 working days.
Free standard delivery is available on all orders with a total value of £40 or more. Orders under £40 are subject to a flat delivery fee of £3.99. Next-day delivery is available for selected postcodes at an additional charge, which is displayed at checkout.
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's tracking page. Risk of loss and damage passes to you upon delivery. If your order has not arrived within the estimated timeframe, please contact our customer service team and we will investigate with the courier on your behalf.
Delivery timeframes are estimates and not guarantees. While we strive to meet the stated delivery windows, we shall not be liable for delays caused by circumstances beyond our reasonable control, including severe weather, courier disruptions, industrial action or public health restrictions.
We want you to be completely satisfied with your purchase. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. We extend this to a 30-day returns window as part of our customer satisfaction commitment.
To initiate a return, please contact our customer service team at [email protected] with your order number. Items must be returned unused, in their original packaging and in a resaleable condition. You are responsible for the cost of returning items unless the product is faulty or we sent the wrong item.
If a product arrives damaged, defective or materially different from its description, we will arrange a free collection or provide a prepaid returns label. You may choose between a full refund or a replacement, subject to stock availability.
Refunds will be processed to the original payment method within 14 days of receiving the returned item at our warehouse. Please allow an additional 3-5 working days for the refund to appear in your account, depending on your payment provider.
Certain products may be excluded from returns for hygiene or safety reasons. These exclusions will be clearly indicated on the relevant product pages. Personalised or custom-made items cannot be returned unless they are faulty.
All content on this Website, including but not limited to text, graphics, logos, images, photographs, product descriptions, page layouts, software, data compilations and the overall design and arrangement of the Website, is the property of SIMPSON WHOLESALERS LIMITED or its content suppliers and is protected by United Kingdom and international copyright, trademark and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only. This licence does not include the right to: collect or use product listings, descriptions or prices for any commercial purpose; download or copy account information for the benefit of another party; or use any data mining, robots or similar data gathering or extraction tools on the Website.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website without our prior written consent, except for temporary copies cached by your web browser in the normal course of accessing the Website, and single copies of pages for your own personal, non-commercial reference.
Any unauthorised use of the Website's content may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
The Website and all products sold through it are provided on an "as is" and "as available" basis. While we take every reasonable step to ensure the accuracy of product descriptions, images, specifications and pricing, we do not warrant that all information on the Website is complete, accurate, reliable, current or free from errors.
Product images displayed on the Website are for illustrative purposes only. Actual products may differ slightly in colour, size or appearance due to photographic limitations, screen display settings or minor manufacturing variations. Such differences do not constitute grounds for a return unless the product is materially different from its description.
We do not guarantee that the Website will be available at all times or that it will be free from viruses, errors or interruptions. We may perform scheduled or unscheduled maintenance that temporarily affects access to the Website.
To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms shall affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
To the maximum extent permitted by applicable law, SIMPSON WHOLESALERS LIMITED, its directors, officers, employees, agents and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the Website or the purchase of any products, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption or any other intangible losses.
Our total liability to you for any claim arising from or related to the use of the Website or any product purchased through it shall not exceed the total amount you paid for the specific product(s) that gave rise to the claim, or £500, whichever is lower.
Nothing in these terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot be excluded or limited under applicable UK consumer protection law, including the Consumer Rights Act 2015; or (d) any other matter for which liability cannot legally be excluded or limited.
You acknowledge that the limitations set out in this section are reasonable given the nature of the products and services we provide and the prices at which they are offered.
You agree to defend, indemnify and hold harmless SIMPSON WHOLESALERS LIMITED, its directors, officers, employees, contractors and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in any way connected with:
This indemnification obligation shall survive the termination or expiry of these Terms of Service and your use of the Website.
The Website may contain links to external websites, resources or services that are not owned, operated or controlled by SIMPSON WHOLESALERS LIMITED. These links are provided for your convenience and informational purposes only.
We have no control over the content, privacy practices or policies of third-party websites and accept no responsibility or liability for them. The inclusion of a link does not imply our endorsement or recommendation of the linked website or its content.
When you leave our Website by following an external link, you do so at your own risk. We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your interactions with third-party websites are solely between you and the third party, and we shall not be liable for any loss or damage arising from such interactions.
Your privacy is important to us. The collection, use, storage and protection of your personal data are governed by our Privacy Policy, which forms an integral part of these Terms of Service.
By using the Website and providing personal information, you consent to the collection and processing of your data as described in our Privacy Policy. We encourage you to read the Privacy Policy in full to understand how we handle your information, what data we collect, why we collect it and your rights regarding your personal data.
We also use cookies and similar tracking technologies as described in our Cookie Policy. By using the Website and interacting with the cookie consent banner, you can manage your preferences regarding non-essential cookies.
These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Service, provided that if you are a consumer resident in Scotland, you may also bring proceedings in Scotland, and if you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland.
If you are a consumer, nothing in these terms shall affect your mandatory statutory rights under the laws of the country in which you are habitually resident, where those rights provide greater protection than the laws of England and Wales.
In the event of any dispute arising from these Terms of Service or from your use of the Website, we encourage you to first contact us directly at [email protected] to attempt to resolve the matter informally. We are committed to addressing complaints and concerns promptly and fairly, and we will endeavour to respond to all dispute communications within 10 working days.
If informal resolution is not achieved within 30 days of your initial contact, either party may pursue formal resolution through the courts of England and Wales as set out in Section 14 above.
If you are a consumer resident in the European Economic Area or the United Kingdom, you may also have the right to submit a complaint to the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. However, we are not obligated to participate in alternative dispute resolution procedures before a consumer arbitration board unless required by applicable law.
Nothing in this section shall prevent either party from seeking injunctive or equitable relief from the courts for matters relating to intellectual property rights or data security.
We may, at our sole discretion and without prior notice, suspend or terminate your access to the Website and refuse any and all current or future use if we reasonably believe that you have violated any provision of these Terms of Service. Such termination may include, but is not limited to, blocking your IP address, cancelling pending orders and closing any account associated with you.
Upon termination, all provisions of these Terms of Service which by their nature should survive termination shall remain in full force and effect, including but not limited to intellectual property provisions, disclaimers, limitations of liability and indemnification obligations.
If we terminate or suspend your access for reasons other than a breach of these terms, we will fulfil any outstanding confirmed orders and process any refunds that may be due to you.
You may stop using the Website at any time. If you wish to close your account, please contact us at [email protected] and we will process your request in accordance with our Privacy Policy.
We reserve the right to update, modify or replace these Terms of Service at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and post a notice on the Website homepage at least 14 days before the revised terms take effect.
It is your responsibility to review these Terms of Service periodically for changes. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the revised terms, you must discontinue your use of the Website.
For significant changes that materially affect your rights or obligations, we may also send a notification to the email address associated with your account, if applicable. However, the absence of such notification does not invalidate the updated terms, provided they have been posted on the Website in accordance with this section.
If you have any questions, concerns or complaints about these Terms of Service, please contact us using the details below:
SIMPSON WHOLESALERS LIMITED
60 Windsor Avenue, London, Merton Abbey, SW19 2RR, England
+44 20 3917 4856
Company Registration Number: 13984756
VAT Number: GB 521 8364 97
We aim to respond to all enquiries within one working day. For matters specifically related to these Terms of Service, please include "Terms of Service Query" in your email subject line to help us direct your enquiry to the appropriate team member.